Welcome to silvialerin.com!
These terms and conditions outline the rules and regulations for the use of silvialerin.com’s Website, located at https://www.silvialerin.com/.
By accessing this website we assume you accept these terms and conditions. Do not continue to use silvialerin.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: “Client/Customer”, “You” and “Your” refers to you, the person who logs on to this website and is compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” , “The Artist” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
All purchases made from silvialerin.com will be subject to these Terms & Conditions and confirmation of your acceptance of these Terms & Conditions.
All dimensions shown on silvialerin.com are height by width by depth.
All prices displayed on silvialerin.com are in British Pound (£). Buyer should check currency conversions on the day of purchase for an accurate price in their own currency. This will be automatically calculated if the customer’s browser allows it.
Taxes are calculated automatically at the checkout.
Before buying an artwork the cost of postage, packaging, insurance, and shipping will be added to the total price, in some cases local customs/import charges may apply. This will be shown on your receipt, and is non-refundable if you should decide to return the work for any other reason except it being damaged, see ‘Cancellations’.
2. A. Cancelling an order after the artwork has been dispatched:
Once having completed the purchase, if, for any reason (except it being damaged, this being notified with the courier at the moment of delivery, see ‘6.DAMAGED GOODS’) you should decide to cancel the transaction after placing your order and once the artwork has been dispatched, you will be responsible for all payment transaction fees, postage, packaging, insurance, customs (if applicable) and shipping costs for the initial shipment of the work, you will also be responsible for the costs of return shipping of the work, including packaging, insurance, shipping and customs costs (if applicable). Upon return of the work to the artist, in identical condition to that in which it was originally sent, reimbursement will be made for the amount you paid less the aforementioned shipping fees and this will only apply if it has not passed 15 days from the day of the receipt. It is advised to leave the artwork in the packaging it was sent in unless for some reason this is not possible, or the packaging is damaged.
2. B. Cancelling an order before the artwork has been dispatched:
In the case of cancelling an order for any reason up until the time the artwork has been dispatched, a full refund will be made, minus any payment gateway transaction fees already incurred. This does not apply to goods bought in person offline. Also please bear in mind that once the artwork has been dispatched it will apply various shipping costs on top of the transaction fees incurred, see ‘Cancelling an order after the artwork has been dispatched’.
2. C. Cancelling an order of artwork collected directly from our art studio:
There is always the possibility of collecting the sold artwork from our art studio/depot directly, in this case, shipping costs don’t apply. Please send me an email if this would be the case and we will accommodate.
Normal orders will take max. 3 weeks (depending on the location).
Bespoke orders operate to a 4-5 week lead time in normal circumstances* and it depends on the commission size. I will try to accommodate special requests where possible, but please bear in mind my lead times when placing an order.
* I sometimes find myself in different countries because of doing artists’ residencies, exhibitions, etc… I will inform you via email about the lead times if this would be the case.
Upon placing an order and making payment you will receive a confirmation email. When your order has been shipped you will be sent tracking details. I will monitor the whole delivery process so you can finally receive my art and enjoy it.
15 working days to decide after the arrival of the artwork:
A customer who has purchased artwork from silvialerin.com has 15 working days from the date of receipt to decide if they are happy with the artwork. This does not apply to goods that have been damaged (in which case it has to be notified to the courier at the moment of delivery, see ‘7.DAMAGED GOODS’ of our T&C) or in case it has been ordered or bought in person offline.
If for any reason you decide not to keep the artwork in those 15 days’ return shipment window, you can return the artwork for a refund. This does not include the cost of shipping it to you and the rest of incurred costs (transaction fees, insurance, taxes, and customs fees if applicable). You are also responsible for the cost and the safe return of the artwork, which must be received by us in the same condition that it was at the time of despatch from us unless it has been reported as damaged (see our ‘7.DAMAGED GOODS’ in our T&C).
Note: Return shipping costs are not subsidized and may be higher than the original shipping cost.
To ensure proper insurance coverage, all return shipments must go through silvialerin.com, contact us (firstname.lastname@example.org) quoting your delivery number, contact details, shipping address, and the nature of your complaint. You can expect a response in 3 to 4 working days.
If you’ve initiated a return within the time frame provided in our return policy, and you’ve communicated to silvialerin.com your intent to return, you’ll receive a quote for the cost of a fully insured return for your approval.
If your art return is approved we will arrange a return label for you to print and ship back the artwork at your local shipping store or alternatively, we will send a courier for its collection (the carrier will contact you to arrange a pickup) – it is vital that the original packaging and paperwork are retained in good conditions in order for our courier to collect and ship safely.
Approved returns must be shipped within 14 days of receiving the return label for standard return shipments, or the return will be considered void. Once the return is considered void, the return shipping label will be removed from your order page.
In case your art will need to be professionally crated and shipped via freight or white glove methods, the return shipping quote must be accepted no later than 14 days from the quote provided or the return will be considered void.
In case of a refund, payment will be done in the buyer’s original payment method.
After 15 days have passed from the day you receive the artwork, the 15-day grace period ends and the artwork cannot be refunded.
Damaged goods received by the artist after an agreed return:
We cannot be held liable should the art be received damaged after a return has been agreed upon. A refund or replacement would not be available in this instance.
7. A. Damaged goods received by the customer:
Artwork is posted with insurance, any goods which are received by the customer that are found to be damaged can be returned to the artist for a refund. It is essential that you inform the artist within 24 hours of receipt of your artwork, in the case of a claim for damage. It is the customer’s responsibility to check there is no discernible damage to the package before signing for the package, if your package is damaged on the receipt you must mark the delivery note/receipt ‘Damaged’ and report the problem to us within 24hrs of delivery. If the delivery note/receipt has been signed in any other way you may waive all rights to claim for any replacement for goods damaged in transit and you will lose your rights for a refund.
Once an item is reported damaged on delivery it cannot be treated as a standard return, because we need to determine how the damage has occurred. For all shipments where it is damaged, we will need to collate the relevant images and documentation because this is a requirement to submit a claim to the carrier, therefore send to email@example.com photos of the damaged goods and signed documents by the courier stating ‘Damaged Goods’ to speed up the process, as all this information is very useful.
Items that are collected in person from the art studio/depot should be checked before leaving the premises.
7. B. Damaged goods received by the artist after an agreed return:
We cannot be held liable should the art be received damaged after a return has been agreed upon. A refund or replacement would not be available in this instance.
All of Silvia Lerin’s/silvialerin.com work is a handmade, amazing piece of art as per the image you see on this website.
Minor embellishments and enhancements in the materials used may occur, and colors may vary slightly (specially with hand-pulled print editions). Please consider this when making your handmade purchase.
Unless otherwise stated, silvialerin.com and/or its licensors own the intellectual property rights for all material on silvialerin.com. The copyright, design, and contents of this website belong to silvialerin.com. All other intellectual property rights are reserved. You may access this from silvialerin.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. silvialerin.com does not filter, edit, publish, or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of silvialerin.com, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, silvialerin.com shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
silvialerin.com reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes a breach of these Terms and Conditions.
You warrant and represent that:
You hereby grant silvialerin.com a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
The following organizations may link to our Website without prior written approval:
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of silvialerin.com; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to silvialerin.com. Please include your name, your organization name, and contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
No use of silvialerin.com’s logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
We reserve the right to request that you remove all links or any particular link to our Website. You approve of immediately removing all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
The data controller is ‘silvialerin.com‘ (referred to in this policy as “we” or “us”).
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly (including by phone, email, or post or when you speak with us through social media), we may receive additional information about you such as your name, email address, phone number, the contents of the message, and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, surname, address, email address, and telephone number.
We may also use personal data from other sources, such as specialist companies that supply information, online media channels, our Retail Partners, and public registers. For example, this other personal data helps us to:
We use the information we collect in various ways, including:
silvialerin.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Like any other website, silvialerin.com uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors browser type and/or other information.
Note that silvialerin.com has no access to or control over these cookies that are used by third-party advertisers.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found on the browsers’ respective websites.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
silvialerin.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.