FAQ | Customer Service

How Can I Help You?

Please also read the Terms & Conditions and Privacy Policy with further information about purchasing an artwork from silvialerin.com

Normal orders will take max. 3 weeks (depending on the location).
Bespoke orders operate to a 4-5 week lead time in normal circumstances * and it depends on the commission size. I will try to accommodate special requests where possible, but please do bear in mind my lead times when placing an order. 
* I sometimes find myself in different countries because of being doing artists residencies, exhibitions, etc… I will inform you per email about the lead times if this would be the case.

Upon placing an order and making payment you will receive a confirmation email. When your order
has been shipped you will be sent tracking details. I will monitor the whole delivery process so you can finally receive my art and enjoy it.

Full hanging instructions will be provided. Please follow these closely to ensure your art is displayed securely.

Each of my artworks comes complete with a Certificate of Authenticity, please keep this safe as it guarantees your purchase is genuine.

If you wish to receive some tips for your artwork care, please send me an email to info@silvialerin.com and I will explain you how to maintain your purchased art so that you can enjoy for years and years.

If you have any queries about purchasing an original or a print, its process or are unsure how the Terms and Conditions may apply to your order, please don't hesitate to contact me via info@silvialerin.com